Frequently Asked Questions
Do I need to prepare anything to eat the cakes and cookies?
The cakes and cookies will be baked, pre-frozen and shipped. It is best if eaten at room temperature by letting it sit out for 10-15 minutes. You may also microwave the cakes and cookies to your preferred temperature.
How does the food stay fresh and safe?
The cake will be at its freshest in the refrigerator for 7-10 days from delivery, when placed in a refrigerator that is maintained at a temperature of 40 degrees or below. Cookies can be left at room temperature or refrigerated.
Where do you ship?
Shipping is available in Virginia only. For shipping requests outside of VA, please contact us. Requests will be considered on a case by case basis.
How soon will I receive my order?
Orders are shipped within 24-48 hours via UPS Ground Next Day delivery. All orders must be placed before 5:00 p.m. EST Monday - Thursday. You will receive a tracking number via the email address you provided to track your delivery.
Do I need to be home when the shipment is delivered?
We do not require a signature to receive your order. However, because the cakes and cookies are perishable, we recommend that you retrieve your order upon delivery.
Can the cakes and cookies be delivered to an apartment or office building?
Yes. UPS delivers to apartment and office buildings.